Designing a business workflow is part of starting a business that you don’t often hear about. It’s generally implied that if you hire the right people, the right things will happen. This, of course, isn’t true at all. Any business leader will tell you that to achieve your goals, you need a system that your […]
Top 5 Mistakes in Architecting Sales and Customer Service Processes Read More »
Competitive brands are more productive, produce quality goods, and offer top-notch services, and they thrive at exceeding customers’ expectations. While competition may not sit well with some, it’s healthy and crucial for business success. Companies that use business intelligence are thriving business brands that have a competitive edge. Unlike low-performing brands, they leverage the power
Business Intelligence: Don’t Let Your Competition Outpace You! Read More »
Building relationships and driving consumers down the sales funnel requires high-quality customer data. Integrating client data into your work processes can help you improve the impact on your bottom line. Collecting data, evaluating it, and storing it in a centralized place can assist you in making well-informed decisions to help you retain disengaging customers. What
Retain Disengaging Customers with a Data Integration Strategy Read More »
Congratulations to our CEO, Y’vonne, for being selected as one of San Diego’s Top 50 Women of Influence in Technology 2022 by the San Diego Business Journal last month! Y’vonne has been in the technology industry since 1992 and is a business transformation technology professional with over two decades of experience working with organizations from
Y’vonne Selected As A Woman of Influence in Tech Read More »
This month we brought on two new hires, and shared some new blogs on ERP & Loyalty Management.
The Scoop on 5P – March 2022 Read More »
As a business owner, you know that customer loyalty is essential: Happy customers return more frequently and spend more over time, increasing your profits and ROI. According to Bain, in some industries, just a 5% increase in customer retention can produce more than a 25% increase in profit. So why do many companies continue to focus on
Customer Loyalty Management for Small Business Read More »
Updated: April 11, 2024 Certinia was formerly FinancialForce. Whether you run a medium-sized business or a Fortune 500, you have a lot on your plate. Between hiring employees, acquiring clients, and keeping everyone happy, you probably end up using quite a few different types of technology and software in your everyday operations. As you grow,
Is Certinia the Right ERP for My Business? Read More »
Our first newsletter of 2022 featuring our pivoted service offerings, Randy featured in a podcast, and honoring Black History Month.
Scoop on 5P – February 2022 Read More »
Many organizations embark on growth and evolution each year to stay competitive. As part of that process, organizations often lose sight of the fact that to ensure successful implementation, someone needs to drive those activities. Program Managers do that for you. Their passion is to ensure they understand your vision and execute it flawlessly. Program Management
How Program Management Helps You Stay In-line With Your Vision/Roadmap Read More »
Right now most businesses are focused on proactive risk management, especially since we’ve been in a global pandemic for two years. Over the past two years, businesses have seen a dramatic increase in cyber attacks through ransomware, bots traffic, and phishing emails. As more businesses transition to remote work and accelerate their digital transformation, the
Why Cybersecurity Is Important No Matter the Size of Your Business Read More »
