Aleah Wood

9 Things To Consider from an Operations Perspective when Implementing a New PSA

Looking to implement a Professional Services Automation (PSA) system can be highly beneficial for any organization that delivers professional services, such as consulting firms, IT service providers, marketing agencies, law firms, and engineering firms. It’s easy to assess a new system from a tech perspective and the solutions it provides at face value, however, it’s

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Service As A Business and Some of Its Benefits

New models and approaches constantly emerge in today’s rapidly evolving business landscape, reshaping traditional paradigms. One such innovation gaining prominence is service as a business or Saab. Saab represents a transformative concept that redefines how service operations are conceptualized, delivered, and monetized and combines the principles of service businesses with the advantages of digital technologies,

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Enhancing Business Decision-Making through Data Integration

Some businesses have their data spread across multiple systems, departments, and formats, and doing so can slow down crucial processes and lead to ineffective decision-making. Business executives can make better business decisions when data management strategies allow them to see the big picture. But if your company hasn’t yet integrated your data and systems, it’s

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What You Need to Know About CPQ

In today’s consumer-centric world, many products and services are no longer one-size-fits-all. Businesses want to provide personalized products that truly connect with their customers, but this can make pricing tricky. How do you know what to charge your customers? And how do you go about generating those quotes?  That’s where a CPQ solution comes into

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Keep Your Customers Coming Back

Businesses are now embracing the importance of focusing more resources on retaining existing customers as opposed to acquiring new ones. 73% of customers are willing to recommend brands with a good loyalty program. Additionally, 57% of consumers spend more on brands to which they are loyal. A well-crafted loyalty rewards program will not only help

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