Randy Jasinski

Everything to Know About RevOps

From small businesses to large enterprises, different department operations used to be managed separately. That meant your sales, marketing, and customer success teams all worked independently of one another to focus on their projects and tasks. This method works fine — most of the time — but the modern customer life cycle doesn’t follow a …

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Salesforce vs. ServiceNow: The Battle of Customer Engagement Platforms

By: Randy Jasinski, President of 5P Consulting Have you ever hopped on a software comparison tool to search for a solution to support your customer service operations? I bet you came up with hundreds of results.  Search  Capterra, a well-known software comparison tool, for ‘Customer Service Software’ and you’ll get 269 available options; can you imagine how …

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SaaS Journey for Modern Day Healthcare Providers

It’s tough to be a healthcare provider these days.  The constant change in regulations, client management, insurance verification and back office paperwork makes operations cumbersome.  One mind blowing statistic is that collecting receivables for hard earned services can account for a whopping 50% leakage, not to mention the administrative overhead of managing their businesses.   …

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