White Paper Overview: Amaze your customers with a personalized and flexible rewards program that creates an experience for customers which improves retention and increases customer lifetime value (CLV). Current loyalty programs need to evolve from transactional to experiential and personalized experiences. Salesforce Loyalty and 5P have joined together to create the next generation for loyalty. …
Are you a Salesforce B2C Commerce customer and considering implementing a loyalty solution to offer a rewards program to your customers? If so then there is a lot to think about, but at the top of that list is the technical aspect of your implementation. Customers of Salesforce B2C Commerce (formerly Commerce Cloud) have three …
I previously wrote about what revenue operations (RevOps) is and how it can help a business. Now, let’s get a bit more specific on what a company can do and why they should do it. But first, here are a few stats to keep on your radar… If your organization is already moving on their …
From small businesses to large enterprises, different department operations used to be managed separately. That meant your sales, marketing, and customer success teams all worked independently of one another to focus on their projects and tasks. This method works fine — most of the time — but the modern customer life cycle doesn’t follow a …
By: Randy Jasinski, President of 5P Consulting Have you ever hopped on a software comparison tool to search for a solution to support your customer service operations? I bet you came up with hundreds of results. Search Capterra, a well-known software comparison tool, for ‘Customer Service Software’ and you’ll get 269 available options; can you imagine how …
Salesforce vs. ServiceNow: The Battle of Customer Engagement Platforms Read More »
There is no excerpt because this is a protected post.
5P Consulting helps companies disrupt industries, not families. Growing a successful small business is no small feat. Read the full article here!
Remember when you had a customer service need and you could just pick up the phone and talk to someone live who could resolve your issue? In those simpler times, companies were all on the same playing field. They had some user FAQs they followed and knowledge databases to help their representatives resolve your …
It’s tough to be a healthcare provider these days. The constant change in regulations, client management, insurance verification and back office paperwork makes operations cumbersome. One mind blowing statistic is that collecting receivables for hard earned services can account for a whopping 50% leakage, not to mention the administrative overhead of managing their businesses. …
SaaS Journey for Modern Day Healthcare Providers Read More »
