Most flourishing companies collect data and use it to draw valuable consumer insights, solve pertinent problems, as well as predict trends. If your organization plans to utilize this aspect, here’s one thing you should prioritize: ethical data use.
Ethical data usage helps your business retain credibility and maintain a good reputation. Read on to discover more about this invaluable element and its principles.
An Overview of Ethical Data Use
Data ethics makes ethical data use possible for all companies. By data ethics, we mean all the practices aimed at preserving the trust of your organization’s investors, partners, customers, etc as it relates to the data used and collected throughout the course of doing business. Organizations must protect their customers’ sensitive information from breaches as well as other issues. So, ethical data usage isn’t an option – it’s a necessity.
Core Principles of Data Ethics
First and most importantly, Federal law requires businesses to tell their customers or users how they collect, use, share, and protect personal information. Federal law also limits how businesses can use personal information. So, protecting the privacy and security of personal information that is collected is of the utmost importance. Every organization should focus on the following fundamental principles of data ethics:
Transparency of data use is critical not only from a compliance standpoint, but also from building trust. Customers and users have the right to understand how their information is collected and used, and the right to access that information. An ethical data management strategy makes it easy for your business to be transparent in its practices and ensure compliance which can be dependent upon the different types of data collected (ie financial, medical, sensitive, personal, etc).
When your organization prioritizes transparency, it builds a trustworthy relationship with its customers. In an era where over 80% of consumers are increasingly concerned about how companies use their data, exercising transparency can positively impact customer acquisition and retention rates.
Your organization can live up to expectations and stick to doing right by the customers. How is that possible? Through accountability.
This principle is centered on one rule of thumb: be accountable and hold others accountable. In fact, you can foster your own accountability by handling your customers’ data responsibly. Also, you can ensure that your team plays its part in upholding accountability by setting clear expectations, addressing any concerns, and encouraging constant feedback.
Accountability is also intertwined with transparency. That is so because this principle also requires your organization to inform people about the type of data you wish to collect, why you need it, and who you plan to share it with.
To use data ethically, you must first ask yourself why you need the data. Maybe you plan to use your customers’ information to establish baselines, goals, and benchmarks that will help your business move forward. Or, maybe you need data to improve decision-making and resolve issues before they become bigger problems. Whichever the case, ensure you have solid reasons to collect personal data.
Secondly, check what you stand to gain from data collection. In fact, the information you gather from your customers can benefit your business in various ways. For starters, it can help you improve services, refine existing strategies, as well as gain a deeper understanding of consumer needs. Explore other viable solutions if you can’t pinpoint the upsides of gathering data.
No organization should collect and use data to harm subjects, profit from their weaknesses, or for any other malicious objectives. That is a no-go because it goes against all the principles of ethical data use.
Tips for Facilitating Ethical Data Usage
Here is a breakdown of a few hacks that you can use to ensure that your organization’s reputation is built on ethical data usage:
- Define clear boundaries for data collection, access, usage, and sharing
- Prioritize integrity and expert data management
- Be open, transparent, and inclusive
- Ensure that customers know how you plan to use data
- Proactively manage risks by using strong passwords, backups, firewalls, as well as encryptions
- Monitor and control data inputs
- Observe government regulations regarding data access, usage, and sharing
How Can We Help You?
Would you like to gain intelligence from data and use it to propel your organization to success? 5P Consulting can help. We are experts in data management. Our specialists can help you identify, govern, clean, and store sensitive information in top-tier systems. Reach out today and get a free consultation.